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Privacy policy

Privacy Policy

1.0 Data Collection

We do not sell products or provide services to children, nor do we market to children. If you are under the age of 18 you are not permitted to use our website or access our products or services through any other available channel.

We may collect and process the following data about you:

1.1 Information you give us

Information that you provide by filling in forms on our site (our site(s)) or information provided to us by you via phone, e-mail or otherwise. This includes information provided at the time of registering to use our site, subscribing to our service, surveys, placing an order with us when you report a problem with our site and any details of transactions you carry out through our site and of the fulfilment of your orders. This will typically include name, email, address, comments, date of birth, gender, feedback, marketing opinions, competition entries. We do not store payment card information.

1.2 Information we collect about you

We collect information when you interact with us, including when you visit our website, visit our store or in correspondence with us. In particular, we collect the following data:

Details of your visits to our site including the full Uniform Resource Locators (URL), but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.

Internet protocol (IP) address used to connect your computer to the Internet. Including where available your IP address, operating system and browser type and time zone setting. IP addresses are not linked to personally identifiable information.

Cookies. Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and allows us to improve our site. Cookies are pieces of data stored on your hard drive, so your privacy is in no way compromised. You may deactivate cookies in your web browser or clear them from your browsing data.

If there is an incident, we log information about it

If you post information online about us or provide feedback, we keep a record of this.

1.3 Information from 3rd Parties

We use the information available from certain 3rd parties as detailed in this policy.

2.0 Data Use.

We use information held about you in the following ways:

2.1 To fulfil a contract we have with you

When you buy or request something from us, we will use your information to fulfil our contract with you.

This will include, tools to determine whether or not to grant you access to the site or to allow you to purchase products from the site by undertaking searches with 3rd party age verification service for the purposes of verifying your identity and age. To do so other 3rd party age verification services may check the details you supply against any particulars on any database (public or otherwise to which they have access). They may also use your details in the future to assist other companies for verification purposes. A record of the search will be retained.

2.2 To pursue our legitimate interest

Our legitimate interests include keeping our records up to date, fulfilling our legal, compliance and contractual duties, working out which of our products and services may interest you, improving our site and apps, and services, developing new products and services, and telling you about them and conducting market research or general marketing activities. To run and promote our business, we use your information

To provide and improve our products and services and to respond to you if you contact us.

To record communications including incoming and outgoing calls and emails, for staff training, quality improvement and establishing facts to deal with complaints or issues that you may raise.

To notify you about changes to our products or services changes to our site or other changes which might otherwise affect you.

To provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about.

To identify visitors to our sites including any social media platforms or online services including capturing information where you post any comments in order to contact you and to use it to improve our products or services.

To understand you better as a customer by analysing your transactions and other information you provide to us or which we learn through your interactions with us.

To provide you, or permit selected third parties to provide you, with information about goods or services we feel may interest you. If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you.

To administer our site and for internal operations, including troubleshooting, data analysis, testing, market research, statistical and survey purposes.

To allow you to participate in interactive features of our service, when you choose to do so.

To prevent, investigate and/or report fraud, terrorism, misrepresentation, security incidents or crime, including where we are required to do so by law, we:

Monitor transactions, review CCTV, record communications including incoming and outgoing calls and emails

Use other organisations to review information such as validity of card/payment information and/or age verification

To comply with the law, assess and uphold legal or contractual rights and claims, and for monitoring, auditing and training on compliance matters:

We may pass information to our insurers

We monitor transactions, review CCTV, record communications including incoming and outgoing calls and emails

We verify identity including age.

We keep records to comply with health and safety legislation, logging incidents.

2.3 When you consent to it

If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means if you have consented to this.

Use cookies or similar technologies on the website and in digital marketing, including analytic cookies. For more details on our use of such technologies, click here to see our Cookie Policy.

Use data for other purposes where we explain that purpose when we ask for your consent.

When you give consent, you are able to withdraw consent at any time by sending an email to [email protected] If you do so we can only continue to use your data if another legal basis applies, such as when we’re required to do something by law.

2.4 To comply with the law

When the law requires us to process your data, we will do so. This can include:

Legal, compliance, regulatory and investigative purposes, including for government agencies and law enforcement.

When you exercise your rights under data protection legislation, including when you ask to unsubscribe from our marketing communications.

3.0 International Transfers

We do not transfer your personal data outside the European Economic Area (EEA).

We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission. For further details, see European Commission: Adequacy of the protection of personal data in non-EU countries.

Where we use certain service providers, we may use specific contracts approved by the European Commission which give personal data the same protection it has in Europe. For further details, see European Commission: Model contracts for the transfer of personal data to third countries.

Where we use providers based in the US, we may transfer data to them if they are part of the Privacy Shield which requires them to provide similar protection to personal data shared between the Europe and the US. For further details, see European Commission: EU-US Privacy Shield.

Please [email protected]if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA.

4.0 Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

5.0 Data Retention

How long will you use my personal data for?

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

Details of retention periods for different aspects of your personal data are available in our retention policy which you can request from us by [email protected]

6.0 Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data. You may:

Request access to your personal data

Request correction of your personal data

Request erasure of your personal data

Object to processing of your personal data

Request restriction of processing your personal data

Request transfer of your personal data

Right to withdraw consent

If you wish to exercise any of the rights set out above, please [email protected]

6.1 No fee usually required

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

6.2 What we may need from you

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

6.3 Time limit to respond

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.